Raving Fan Service - Keeps Them Coming Back!
I was craving margaritas the other night. So we ventured out to a new Mexican restaurant called Castillon's in Fort Collins, near my office. Loved the atmosphere, food was awesome and the margs were great but the service was "Raving Fan" worthy.
1. Things came promptly
2. Server was very nice
3. Other servers checked on our table when necessary and dropped stuff off
So that is a great base, here is where it got interesting.
On their table was a standing flip photo book with tidbits about the restaurant. It was quite comical and after reading it, I felt more aquatinted with the restaurant, but more importantly, I felt at home.
Here were some of the highlights:
We want to make sure your dining experience at Castillon's is exceptional!!! If you need anything, have any questions, or just want to know more about what Castillon's can do to make sure you are having a great dining experience...ASK FOR JOHNNY! or you can email him!
Want a Great Meal And Work On Your Man Tan? The Patio is Now Open...
We heat our plates so your first bite is just as deliciously hot as the last.
Don't worry, we'll warn you, "Be careful, the plates are hot."
And we know you'll suddenly have this strange urge to touch the plates anyway...What's up with that?
Have your next fundraiser at Castillons!
Every Monday Castillon's sponsors a local fundraiser. 25% of total sales for that day goes directly to the fundraiser organization. Organizers must promote their event and have participants bring in a cupon in order to qualify. Please ask Johnny for more information if you would like to hold your next fundraiser at Castillons.
(I love the fundraiser idea!)
Don't be afraid to be personal, authentic and have fun. People respond to that. Our company has a scrap book in our lobby inclusive of our baby pictures (yes, I was cute) and our family stories. People LOVE to look through it while they wait!
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